Frequent Asked Questions

- As a cash based business, we offer flat rates for our visits, starting at $50. For a complete list, please visit our telehealth platform through any of the Book Now buttons or click here

Ristra Health is a cash/self pay business and does not currently accept insurance. If you have private insurance or a flex spending account through your employer, you may choose to submit a claim to the insurance provider for reimbursement, however we cannot guarantee that they will reimburse you for your visit. If you normally use insurance to pay for medications or laboratory tests (if prescribed), you can still submit your insurance to the pharmacy of your choice or the lab facility where orders are sent. If you are uninsured and need assistance with paying for prescriptions, please let your provider know at the time of your visit and we will work with you to find an option that works for you. The cost of medications and/or lab tests is not included in your visit.

We currently are able to treat individuals ages 18-64.

We are currently able to see and treat patients who reside in or are physically present in the state of New Mexico.

Commonly treated conditions include Allergy symptoms Asthma symptoms Chest colds Cold and flu symptoms Congestion Cough Fever, Runny nose Sore throat URI Back pain Cellulitis Dermatitis Rashes Acid reflux Nausea, Vomiting, Diarrhea Pink eye Sinus infections UTI Yeast infection Medication refills Work and school notes

• Difficulty breathing/respiratory distress (wheezing, shortness of breath) • Chest pain or other symptoms of heart attack or heart disease • Dizziness or faintness • Thoughts of hurting yourself or others • Active psychosis (hallucinations or delusions) • Severe abdominal pain • Severe headache (worst headache of your life) • Heart palpitations (fast or irregular heartbeats) • Difficulty speaking or slurred speech • Facial droop or numbness • Difficulty moving or feeling arms or legs • Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue • Extensive bleeding • Pregnancy-related concerns • Complications from a recent surgery, hospitalization, or accident • Eye symptoms like vision changes; or pain, tenderness or swelling around the eye • Abnormal GI bleeding (blood in stool) • Ear pain or possible ear infection • Vertigo or dizziness • Urinary tract infections (UTIs) in men • Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries • Mania, psychosis, or any mental health crisis • Substance use detox • Narcolepsy or insomnia related to sleep apnea • Prescriptions for durable medical equipment (DME) • Specialist referrals • Diarrhea for longer than 3 weeks • Forms including sports physicals, preoperative exams, FMLA paperwork, mental health forms, or medical notes for jury duty

We do our best to ensure that you are eligible for virtual treatment prior to connecting you with a provider. The intake questionnaire you complete helps us understand whether you can be treated virtually, or if we recommend you be seen in person for care. If the answers you provide indicate that we cannot treat you, we will let you know why and then recommend next steps for you to take to find appropriate care. Additionally, after reviewing your intake forms, your provider may determine that your care cannot be adequately managed virtually. If this happens, the visit will be cancelled and you will not be charged.

Yes. After your visit, you can message your provider regarding your treatment plan for the condition you were seen for through our secure, HIPAA compliant telehealth platform for up to 7 days after your visit at no extra cost. This allows you to- Ask any follow up questions Connect with the provider if you think the treatment plan needs to be adjusted Let the provider know if you are having any side effects from prescribed treatment Alert the provider to any issues getting your prescription from the pharmacy Your message will be read by the first available provider who will review your chart and help determine what adjustments to your treatment plan, if any, are needed. If you have new concerns unrelated to what you were seen for or if you have questions after the 7 days, you will need to start a new visit.

No personal information is collected through this website. All of your information and intake forms are collected and stored on our HIPAA compliant telehealth platform SimplePractice. All communication once registered occurs through this secure platform. Visits requiring video assessment are conducted in a private area by the practitioner.